Returns & Refunds Policy
30-day return requests
You may request a change-of-mind return within 30 days after delivery. Email service@zomreva.com with your order number, the item name and the reason for your request.
Change-of-mind return conditions
Items must be unused, unaltered and free from customer-caused scratches, chips, cracks, stains or other damage. Include the original components and protective packaging where supplied.
These conditions apply to change-of-mind returns. They do not exclude remedies for goods that arrive damaged, faulty, incorrect, incomplete or materially different from their description.
Return instructions
Contact us before sending a parcel. We will provide the correct return address and packing instructions. Our business address is not an automatic return destination.
Use suitable protective packaging and retain proof of postage. A tracked return service is recommended.
Who pays return shipping?
Customers pay return shipping for change-of-mind returns. Original shipping charges are not refunded for these returns unless applicable law requires otherwise.
If a return is required to resolve a faulty, damaged, incorrect or incomplete item, we will cover the necessary return shipping costs.
Damaged, faulty or incorrect items
Contact us as soon as you discover an issue. Include a description and photographs of the item and packaging where available. We will review the concern and arrange an appropriate remedy, which may include a replacement or refund.
Do not handle exposed sharp edges or mail broken objects until we provide safe instructions. Original packaging is helpful for an investigation, but its absence does not automatically remove your statutory rights.
Refunds
We will notify you after reviewing a return or claim. Approved refunds are issued to the original payment method. Your bank or payment provider determines when the funds appear in your account.
Exchanges
Contact us if you would like a different item. Available options depend on stock and the circumstances of your request.
Your consumer rights
This policy does not limit rights or remedies available under applicable consumer law. The 30-day change-of-mind period does not replace any longer period or additional protection provided by law.